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Customer Service

New Patients

All patients are seen by appointment only. If you must cancel your appointment please give us at least 24 hours notice so that the time can be given to a patient with an immediate problem. Please be prompt, as a sincere attempt is made to see our patients at their scheduled time.

Our office staff is experienced in answering most questions asked on the telephone. If necessary, the provider will be consulted and the answer relayed to you. Calls for the provider to return personally will be made after office hours unless time permits during the day.

It is important for you to monitor your medications and call for refills before you run out. Prescription refill requests should be placed early in the day and you should allow a 24 hour turn around. Do not wait until your last dose of medication to call for a refill. Prescriptions cannot be refilled after office hours or on weekends.

Our office policy is to limit telephone initiated prescription refills to within (1) year of the most recent office visits for oral medications and (3) years for most topical medications.

No Show Policy

Effective July 1, 2019, Advanced Dermatology and Cosmetic Surgery (ADCS) will charge a fee to patients who fail to cancel appointments at least 24 hours prior to the scheduled appointment.

ADCS regrets this charge is necessary however, we are experiencing a huge demand for appointments. Our physician’s time is very valuable to patients who must be seen.

No Show Fees

  • $200 for scheduled surgical appointments
  • $50 for scheduled office visits and other types of scheduled appointments including aesthetic appointments

What You Should Bring

Please bring a photo ID and an insurance card to your appointment. We also need the social security number of the guarantor so we can file the insurance claim. Failure to provide this information will require payment for the full cost of the appointment and any procedures performed at the time of service.

Transfers From Other Doctors

If you are transferring your care from another physician to our practice, please have your medical records faxed to our office prior to your visit. This will prevent any confusion regarding previous treatments.

Your Privacy

Advanced Dermatology & Cosmetic Surgery maintains a high level of confidentiality. We do not share information with any other organization and will treat clients' personal information with care. We adhere to a privacy policy based on fair information principles, and we take appropriate measures to provide adequate security, and respect your preferences regarding unsolicited email.