Customer Service

General Office Policies

All patients are seen by appointment only. If you must cancel your appointment please give us at least 24 hours notice so that the time can be given to a patient with an immediate problem. Please be prompt, as a sincere attempt is made to see our patients at their scheduled time.

Our office staff is experienced in answering most questions asked on the telephone. If necessary, the provider will be consulted and the answer relayed to you. Calls for the provider to return personally will be made after office hours unless time permits during the day.

It is important for you to monitor your medications and call for refills before you run out. Prescription refill requests should be placed early in the day and you should allow a 24 hour turn around. Do not wait until your last dose of medication to call for a refill. Prescriptions cannot be refilled after office hours or on weekends.

Our office policy is to limit telephone initiated prescription refills to within (1) year of the most recent office visits for oral medications and (3) years for most topical medications.